Who should i contact? - Guild Wars Forums

jungelbobo · Jul 27, 2006, 08:01 AM // 08:01

For long i havent played GW.
Yesterday i installed it back ,then , logged in my old account, but the game said my account is not authorized to play.

Honestly, i bought this game from a game shop and did nothing wrong in-game, not possibly making my account banned.
I sent an email to [email protected] but not a reply has came.
Who should i contact to save my account?
thanks dude

Gonzo · Jul 27, 2006, 08:04 AM // 08:04

http://www.guildwars.com/support/
Try there.

jungelbobo · Jul 27, 2006, 08:14 AM // 08:14

Do they have an email for this kind of problem or i must ask questions in that messageboard?

Feminist Terrorist · Jul 27, 2006, 08:30 AM // 08:30

Just select your preferred language, and submit a support ticket under "ask a question". That'll go directly to the support people, and hopefully they can help you.

Loviatar · Jul 27, 2006, 02:54 PM // 14:54

Quote:

Originally Posted by jungelbobo

Do they have an email for this kind of problem or i must ask questions in that messageboard?

support ticket only

IMPORTANT NOTE

all first responses from support are autorespond and must be replied to in less than 24 hours to prevent them from being closed automatically.

simply reply that the first response did not solve the problem to be bumped up to a person who can help.

Jul 27, 2006, 08:01 AM // 08:01	#1
jungelbobo Pre-Searing Cadet Join Date: Jul 2006	Who should i contact? For long i havent played GW. Yesterday i installed it back ,then , logged in my old account, but the game said my account is not authorized to play. Honestly, i bought this game from a game shop and did nothing wrong in-game, not possibly making my account banned. I sent an email to [email protected] but not a reply has came. Who should i contact to save my account? thanks dude

Jul 27, 2006, 08:04 AM // 08:04	#2
Gonzo Jungle Guide Join Date: Feb 2006 Location: Netherlands Guild: Defenders of the Blackblade [DotB] Profession: W/	http://www.guildwars.com/support/ Try there.

Jul 27, 2006, 08:14 AM // 08:14	#3
jungelbobo Pre-Searing Cadet Join Date: Jul 2006	Do they have an email for this kind of problem or i must ask questions in that messageboard?

Jul 27, 2006, 08:30 AM // 08:30	#4
Feminist Terrorist Desert Nomad Join Date: Nov 2005 Location: Oh Noes! The 'burbs!	Just select your preferred language, and submit a support ticket under "ask a question". That'll go directly to the support people, and hopefully they can help you.